POPIA notice
This notice tells you, as section 18 of the Protection of Personal Information Act 4 of 2013 (POPIA) requires, what personal information Flexi Drive collects from you, why, and what your rights are. Our full Privacy Policy gives more detail.
1. Responsible party and Information Officer
| Responsible party | Flexi Drive (Pty) Ltd t/a Flexi Drive, registration number 2012/068050/07 |
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| Address | 163 Uys Krige Drive, Ground Floor, Zeezicht Building, Tygerhills Office Park, Plattekloof, Cape Town, 7500 |
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| Information Officer | Charlaine van den Heever |
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| Information Officer contact | charlaine@fleximobility.co.za |
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2. What we collect, why, and what happens if you don’t provide it
| Section 18 item | Flexi Drive |
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| Information collected | Identity, contact, financial, credit, employment, vehicle tracking, insurance claim, traffic fine, communication and website usage information |
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| Sources | You; credit bureaus; your bank; participating dealers; insurers; the vehicle tracking provider; traffic authorities |
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| Purpose | To assess your application and affordability, conclude and manage your subscription, collect payments, insure and track the vehicle, redirect fines, prevent fraud, handle queries and meet legal duties |
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| Mandatory or voluntary | Identity, contact, financial and credit information are mandatory to apply. Marketing preferences and non-essential cookies are voluntary. |
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| If you don’t provide it | We cannot assess your application or provide a vehicle |
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| Laws requiring collection | Companies Act 71 of 2008; Tax Administration Act 28 of 2011; Income Tax Act 58 of 1962; National Road Traffic Act 93 of 1996; AARTO Act 46 of 1998; Financial Intelligence Centre Act 38 of 2001 (where applicable) |
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| Recipients | Credit bureaus, insurers, warranty and roadside assistance providers, tracking providers, dealers, banks and payment processors, debt collectors, IT and hosting providers, group companies, traffic authorities and regulators |
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| Cross-border transfers | Some cloud and analytics providers store data outside South Africa, only where section 72 of POPIA is met |
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| Automated decisions | Risk scoring is partly automated; you may make representations before a final decline |
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3. Your rights and how to use them
| Right | How to exercise it |
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| Know whether we hold your information, and get a copy (s23) | Email the Information Officer; formal requests follow our PAIA Manual |
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| Correct or delete inaccurate, outdated or unlawfully held information (s24) | POPIA Form 2, sent to the Information Officer |
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| Object to processing based on legitimate interest (s11(3)) | POPIA Form 1, sent to the Information Officer |
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| Opt out of direct marketing (s69) | Reply STOP, use the unsubscribe link, or contact us |
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| Withdraw consent | Tell us in writing; this does not affect earlier lawful processing |
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| Not be subject to a purely automated decision (s71) | Ask to make representations on your risk decision |
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| Complain to the Information Regulator (s74) | See section 4 |
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We respond within a reasonable time, normally 30 days, and may ask you to verify your identity. Access requests may carry the fees set out in our PAIA Manual. Correction, objection and marketing opt-out requests are free.
4. Complaints to the Information Regulator
Please raise any concern with our Information Officer first so we can try to resolve it. If you remain unhappy, you may complain to the Information Regulator.
