Frequently asked questions
About Flexi Drive
What is Flexi Drive and how does it work?
Flexi Drive is a South African car subscription. You choose a car, apply online, and drive it for 24 months on one monthly amount that includes comprehensive insurance, warranty, tracking and 24-hour roadside assistance. A credit check is part of applying.
Is Flexi Drive a credit provider?
No. Flexi Drive is not a credit provider and does not make credit decisions.
Do you do a credit check if you’re not a credit provider?
Yes. When you apply, you consent to Flexi Drive obtaining your credit record from a registered credit bureau, as part of your risk assessment. A subscription is not a credit agreement: nobody lends you money for the car, so it is not a loan application.
How is a car subscription different from vehicle finance?
A subscription is not a loan: no bank lends you money for the car. Bank vehicle finance is a loan over several years, with insurance paid separately. A Flexi Drive subscription runs for 24 months, and comprehensive insurance, warranty, tracking and roadside assistance are in the monthly amount.
Applying and approval
What documents do I need to apply?
- Your SA ID or passport
- Your South African driver’s licence
- Proof of residence no older than 3 months
- Your latest payslip
- 6 months of bank statements if you are self-employed
Can I apply if I am self-employed?
Yes. Self-employed applicants send 6 months of bank statements instead of a payslip, with the same ID, driver’s licence and proof of residence as everyone else.
How long do approval and document validation take?
Initial approval can be given within minutes. Once all your documents are submitted, validation can take up to 2 hours.
Can I start on my phone and finish on a computer?
Yes. On the computer, go to flexi-drive.co.za/apply/continue and enter the email address you gave in your application. We email you a code; enter it and you carry on where you left off, with your answers and documents. An application is kept for 14 days.
When do I get my car?
Once your documents have been approved and your contract has been signed, you can drive away the same day.
What do I pay upfront?
You will either pay your first monthly subscription payment or an initial payment, depending on your risk assessment. The amount will be confirmed before you commit.
Costs and what is included
What’s included in my monthly subscription?
It’s one subscription that includes your warranty, tracker, comprehensive insurance, 24-hour roadside assistance and a loan vehicle.*
How is my monthly amount worked out?
It depends on the car you choose and your assessment. Every price on the site is a “from” amount: the real figure is set when your application is assessed, because your credit profile affects it.
Are there any costs outside the monthly amount?
Yes, and we list them so nothing surprises you: fuel, tyres, traffic fines, servicing and maintenance, the insurance excess if you claim, and the early-exit fee if you end your contract early.
Is insurance included in the monthly payment?
Yes. Comprehensive insurance is included from the day you take the car. An insurance excess is payable on each claim.
Are servicing, maintenance and tyres included?
No. Servicing, maintenance and tyres are for your account, and a service plan can be quoted separately. The warranty covers mechanical and electrical components from day one.
What if something breaks?
The warranty covers mechanical and electrical components from day one. It does not cover wear and tear, or damage caused by negligence.
Your contract
How long does my contract last?
24 months. A fixed-term subscription with a straightforward monthly payment.
Can I end my contract early?
Yes. The early-exit fee is worked out on the months remaining in your contract.
Using the car
Who can drive the car?
The subscriber and nominated family members who live at the same address may drive the vehicle.
Is there a mileage limit?
Up to 2,500 km a month, or 30,000 km a year. If you need more, tell us upfront and we can arrange it.
Can I use the car for Uber, Bolt or deliveries?
No. The subscription is not for e-hailing such as Uber or Bolt, deliveries, courier or passenger services.
Help, claims and referrals
What do I do if the car breaks down or I’m in an accident?
Roadside assistance and emergencies: 087 114 5091. Insurance claims: 087 135 8787. Warranty claims: 0861 827 4653. WhatsApp: 061 524 6363.
Do I get a loan vehicle (courtesy car) during repairs?
Yes. A loan vehicle is included. Available during an insurance or warranty claim. A refundable deposit is payable.
Does Flexi Drive have a referral programme?
Yes. You receive R 1,000 in cash for every person you refer who successfully signs up with Flexi Drive.
*A loan vehicle: Available during an insurance or warranty claim. A refundable deposit is payable.
Something not answered here
Anything specific to your situation is worth a two-minute conversation rather than a guess: 087 898 3531 or WhatsApp 061 524 6363. All the ways to reach us.